Career Coach John E. Long, M.S.

“I have enjoyed a long and successful career in health care management, a career path that I had selected in college and cultivated for many years. A significant portion of my career responsibilities involved human resource management, with an emphasis on employee training and development. I now refer to this period of time as my previous life.

About 15 years into my career, I started to experience a shift. The projects and responsibilities that I was once quite passionate about no longer gave me a sense of fulfillment and satisfaction. Was I experiencing job burnout or a mid-life crisis?

I began to question my motivation and credibility, as I struggled to come to terms with escalating self doubt and negative internal dialogue. I was preoccupied with a recurring question…Why was I feeling this way? The answer to that question eluded me for quite some time, but the answer was quite simple. Nothing was truly wrong about what I was feeling and experiencing – I was simply undergoing a very natural change in my interests and career values. And it was time to determine what I needed to do - to recreate myself and prepare for a new phase of life.

In becoming a career coach, I was able to use my background and experience as a foundation to successfully navigate the path of career transition. I'm very proud to offer my clients solid professional credentials, strong life and work experience, as well as a real world perspective on the career development process.”

The following is a summary of John’s educational background and professional experience:

Education

John completed a Master of Science (M.S.) degree, with highest honors, with a concentration in career coaching and guidance.  His graduate studies included coursework in psychology, counseling, career development and coaching.  John received a Bachelor of Science (B.S.) degree, Cum Laude, in liberal arts, with depths of study in psychology and communications.  John also received an Associate in Applied Science (A.A.S.) degree, with honors, completing a major in health services management.

Professional Experience

CAREER & EXECUTIVE COACH
Two Roads Resources, Inc.; Atlanta, GA
Independent practitioner specializing in career coaching and career development.  I work with a broad range of clients, many of whom seek assistance with career exploration, updated personal marketing materials, a targeted career search strategy, interview preparation, as well as coaching for career transition.  I have a specialty interest in the administration and interpretation of personality and career assessments.  I also serve as a resource for organizations interested in employee assessments, talent development and outplacement coaching

ADMINISTRATOR
Diabetes & Endocrinology Associates, P.C.; Decatur, GA
Responsible for all financial activities (billing, A/R, A/P, G/L, Payroll, budgets, financial statements), marketing, business planning, contracting, compliance, computer services, personnel and benefits management of a group practice comprised of two endocrinologists, two nurse practitioners, two dietitians and sixteen employees at two office locations.  Major Accomplishments: Replacement/upgrade of company's computer network, conversion to new Practice Management Software, implementation of HIPAA policy, revision of administrative policies (personnel & OSHA), reorganization of bookkeeping system, implementation of new 401k Plan, development of company web site and brochure.

COURSE CONTENT CONSULTANT and INSTRUCTOR
Professional Career Development Institute; Norcross, GA
Serve as a professional resource for the review of distance learning course content in the areas of medical office assisting, medical billing and coding, and medical terminology and transcription.

PRACTICE MANAGER / CONTROLLER
Collier Neurologic Specialists, P.L.; Naples, FL
Directed all financial activities, marketing, business planning, computer services and personnel/employee benefits of a group practice comprised of four neurologists, three neurosurgeons, three psychologists, two nurse practitioners, thirty employees, a physical therapy department and two office locations.  Directly supervised the daily clinical operation of the neurology, psychology and physical therapy departments.  Managed an annual cash flow in excess of 6 million dollars. Major Accomplishments: Merger of Two Group Practices; Established new 15,000 sq.ft. facility; Recruited two physicians; Upgraded computer, neurodiagnostic and dictation systems; Introduced a new logo, brochure and web site.

PRACTICE MANAGER
University Orthopedics & Sports Medicine, P.C.; Syracuse, NY
Responsible for overseeing the successful operation of all business, human resources/employee benefits and clinical activities of a group practice comprised of ten orthopedic surgeons, a physiatrist, a physician assistant, nurse practitioner, fifty employees and three office locations.  Managed an annual cash flow in excess of 8 million dollars.  Also served as the part-time Business & Property Manager for the University Medical Center;  seven office suites totaling 18,000 square feet of commercial space. Major Accomplishments: Established a new 9,000 sq. ft. facility, Supervised the renovation of 2 satellite offices; Recruited two physicians; Added hand surgery, PM & R, EMG/NCV and epidural injections to the practice's scope of services; Supervised computer conversion; Introduced a new logo and brochure.

MEDICAL BILLING MANAGER
Family Medicine Associates of Central NY, P.C.; Syracuse, NY
Managed the registration, data entry, computerized billing and collection activities of a primary care practice comprised of five physicians and two offices.  Supervised billing and front desk personnel.

PATIENT ACCOUNTS MANAGER
CNY Orthopedics, P.C.; Syracuse, NY
Directed the registration, data entry, computerized billing and collection activities of a five physician orthopedic surgery practice.  Supervised reception and medical billing personnel.

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